Refund policy

At Encliff, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help with an easy and transparent return process.

Returns

Customers can request a return within 7 days of receiving the order.
Items must be unused, unworn, and returned in their original packaging with all tags intact.
Due to hygiene and safety reasons, damaged, used, or altered products may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return:

Products purchased during clearance or special sale events
Items damaged due to misuse or improper handling

Return Process

To initiate a return, please contact our support team with:

Order number
Product details
Reason for return
Clear images (if product is damaged or incorrect)

Once the request is approved, return instructions will be shared with you.

Refunds

After receiving and inspecting the returned product, refunds will be processed within 15 days.
Refunds will be credited through the same payment method used during the original purchase.
Shipping charges (if any) are non-refundable unless the wrong or damaged item was delivered.

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with supporting images so we can resolve the issue quickly.