Shipping policy
Thank you for shopping with Encliff. We are committed to delivering your order safely and on time across India.
Shipping Coverage
We currently ship to most locations across India. Delivery availability may vary depending on the serviceability of your area.
Order Processing
- Orders are usually processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Estimated Delivery Time
- Standard delivery usually takes 3–7 business days depending on your location.
- Delivery timelines may vary during festivals, sales, weather conditions, or unforeseen logistics issues.
Order Tracking
- Once your order is shipped, you will receive a tracking link or tracking ID via email, SMS, or WhatsApp.
- Customers can use the tracking details to monitor the status of their shipment in real time.
Shipping Delays Disclaimer
While we aim to deliver orders within the estimated timeline, delays may occasionally occur due to:
- Courier partner issues
- Weather conditions
- Natural disasters
- Government restrictions
- High order volumes
Encliff shall not be held responsible for delays caused by circumstances beyond our control, but we will always try our best to keep you informed.
Incorrect Address Policy
- Customers are responsible for providing complete and accurate shipping details at checkout.
- If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.
- Encliff will not be responsible for orders lost or delayed due to incorrect address information provided by the customer.
- Additional shipping charges may apply for re-shipping returned parcels.
Damaged Package
If you receive a damaged or tampered package, please contact us within 48 hours of delivery with clear photos for assistance.
Contact Us
For any shipping-related questions or support, please contact our customer support team through the details available on our website.