Terms of service

Last Updated: May 2026

Welcome to Encliff. These Terms and Conditions (“Terms”) govern your use of the Encliff website, products, and services. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by these Terms.

Please read them carefully before using our website.

1. About Encliff

Encliff is an imitation jewellery and fashion accessories brand offering jewellery products for men, women, and teens across India.

The terms “we”, “our”, and “us” refer to Encliff, while “you” and “customer” refer to users, visitors, and buyers of our website.

2. Eligibility to Use

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.
  • The information provided by you is accurate and complete.
  • You are legally capable of entering into binding contracts under Indian law.

We reserve the right to refuse service or cancel orders if any information is found to be false or misleading.

3. Products & Pricing

We strive to ensure that all product details, images, descriptions, and prices are accurate.

However:

  • Slight variations in colour, finish, shine, or size may occur due to lighting, photography, screen settings, or handmade finishing.
  • All jewellery sold by Encliff is imitation/fashion jewellery unless explicitly stated otherwise.
  • Prices are subject to change without prior notice.
  • We reserve the right to modify or discontinue products at any time.

4. Orders & Acceptance

Placing an order on our website does not guarantee acceptance.

Encliff reserves the right to:

  • Cancel or refuse any order
  • Limit quantities purchased
  • Request additional verification before processing
  • Cancel suspicious, fraudulent, or bulk-reselling orders

If your order is cancelled after payment, the applicable refund will be processed to the original payment method.

5. Payments

We accept secure online payments through authorized payment gateways.

Available payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (COD) where applicable

Encliff does not store your card or banking details on its servers.

6. Shipping & Delivery

We aim to process and dispatch orders within the timelines mentioned on the website.

Please note:

  • Delivery timelines are estimates and may vary due to logistics, weather, festivals, strikes, or unforeseen circumstances.
  • Shipping charges, if any, will be displayed during checkout.
  • Customers are responsible for providing accurate shipping details.

Encliff shall not be liable for delays caused by courier partners or events beyond our control.

7. Returns, Exchanges & Refunds

Our Return and Refund Policy forms an integral part of these Terms.

General guidelines:

  • Products must be unused and returned in original packaging.
  • Certain products may be non-returnable for hygiene or customization reasons.
  • Refund timelines may vary depending on the payment provider or bank.

Encliff reserves the right to reject returns that do not meet policy conditions.

8. Product Care & Usage

Imitation jewellery requires proper care for longevity.

Customers are advised to:

  • Keep jewellery away from water, perfumes, chemicals, and sweat
  • Store products in a dry place
  • Handle delicately to avoid scratches or damage

Encliff is not responsible for damage caused by improper handling, misuse, or regular wear and tear.

9. Intellectual Property Rights

All content on this website including:

  • Logos
  • Product images
  • Designs
  • Graphics
  • Videos
  • Text
  • Branding materials

are the intellectual property of Encliff and are protected under applicable copyright and trademark laws.

You may not copy, reproduce, distribute, or use any content without written permission.

10. User Conduct

While using the website, you agree not to:

  • Violate any applicable laws
  • Upload harmful or malicious content
  • Attempt unauthorized access to systems
  • Misuse promotional offers or discount codes
  • Engage in fraudulent activities

Violation of these conditions may result in account suspension or legal action.

11. Limitation of Liability

To the maximum extent permitted under Indian law, Encliff shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or business
  • Delays in delivery
  • Allergic reactions or skin sensitivities
  • Website interruptions or technical issues

Our total liability, if any, shall not exceed the amount paid for the product purchased.

12. Disclaimer

All products and services are provided on an “as is” and “as available” basis.

Encliff does not guarantee:

  • Continuous website availability
  • Error-free operation
  • Exact product colour matching
  • Uninterrupted access to services

Customers are advised to read product descriptions carefully before purchase.

13. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect customer information.

By using our website, you consent to such data practices in accordance with applicable Indian laws.

14. Third-Party Links

Our website may contain links to third-party websites or services.

Encliff is not responsible for:

  • Third-party content
  • External policies
  • Payment issues on external platforms
  • Third-party services or websites

Users access such links at their own risk.

15. Promotional Offers & Discounts

Promotional campaigns, coupon codes, and special offers:

  • Are subject to change without notice
  • May have limited validity
  • Cannot be combined unless specified
  • May be cancelled in cases of misuse or fraud

Encliff reserves the right to withdraw offers at any time.

16. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Punjab, India.

17. Changes to Terms

Encliff reserves the right to update, modify, or replace these Terms at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

Continued use of the website constitutes acceptance of revised Terms.

18. Contact Information

For questions, support, or legal concerns, please contact us through the official contact details provided on the Encliff website.